M-Wireless | Best Home Connection

Privacy Policy

At M-Wireless, we recognize the importance of safeguarding our customers’ privacy and take our responsibility to maintain robust privacy protections seriously. Our Privacy Policy serves as a means of informing you about the information we collect, how it is utilized, and the options available to you with respect to the utilization of this information. Furthermore, this policy highlights the privacy rights you are entitled to under applicable federal laws.

It is worth noting that this Privacy Policy is applicable to all website visitors, portal users, applicants, and customers of M-Wireless   within the United States. The provisions of this policy extend to the M-Wireless   family of companies and the various products and services they offer. The M-Wireless   family of companies encompasses companies and joint ventures affiliated with M-Wireless.

Please note that some services provided to consumers and contracts entered into between M-Wireless   and its business customers (both domestically and internationally) may contain additional privacy-related provisions, which may be presented in other formats.

Information Collected and its Use

At M-Wireless, we gather information from you through your interactions with us and your utilization of our products, services, and websites. In some instances, our products and services may be provided as a reseller of third-party offerings, such as wireless services, which are offered through wireless service providers. It is important to note that M-Wireless does not act as a wireless provider or carrier, but rather as an authorized reseller of wireless services offered by other wireless carriers.

The information that we collect may encompass personal data that you voluntarily provide, such as your name and contact information, images, voice recordings or prints, reasons for contacting us, driver’s license number, Social Security Number, and payment information. Additionally, we gather service and device usage information, including call records, websites visited, wireless location, application and feature usage, network and device data (e.g., battery life, apps installed on your device), product and device-specific information and identifiers, selected service options, mobile and device numbers, video streaming and package usage, movie rental and purchase data, TV and other video viewership, and other similar information.

At M-Wireless , we utilize the information collected from you for a variety of purposes, including establishing, monitoring, and maintaining your account and billing records; assessing credit and payment risk; delivering account-related services; providing and maintaining your products and services; addressing service-related issues or questions; preventing fraudulent, abusive, or unlawful usage of our networks, services, and users; improving our services and researching and developing new products and services; authenticating your identity; determining your eligibility for new products and services; and communicating marketing offers to you.

In instances when you communicate with us or vice versa, we may monitor or record the conversation, or maintain a record of the transaction, to assist with training our employees and improving our ability to serve you. Additionally, we may automatically measure and monitor network performance and the performance of your connections in order to improve service levels and product offerings for you and for us. In cases where you seek service support from us, we may access information about your computer, wireless device, or other device settings to provide customized technical support or to install necessary applications or services.

Information regarding your utilization of M-Wireless products and services may be aggregated or otherwise de-identified for business and marketing purposes, either by us or by third parties. For example, such aggregated or de-identified data may be utilized to improve our services, measure and analyze service usage, and make services and advertising more relevant to you.

In instances where you establish an online account or register on our websites or applications, we may collect information related to your user identification, password, and security questions and answers. This information is utilized to authenticate your identity upon signing in.

3RD Party Information Collection & Sharing

When you avail of our products or services, we may seek credit information from external credit reporting agencies to assist us with the authentication of customers and credit-related decision making. M-Wireless also acquires information from outside organizations that specialize in gathering consumer data, including demographic and interest data. In instances where you utilize social media credentials to access or interact with M-Wireless website or offer, we may collect information related to your social media profile, such as your interests and “likes” as well as your friends list. This information is utilized for personalizing your experience with M-Wireless, enhancing our services and improving our ability to serve you. You have control over the sharing of this data through options available in your social media accounts. Furthermore, we may also obtain contact information and other marketing leads from third-party sources, website “refer-a-friend” options or social media platforms, and combine this information with our records to direct marketing offers or contact you.

M-Wireless Application and Website Information Collection

Pursuant to your utilization of M-Wireless websites, portals, and apps, information is gathered regarding your device and visit, which encompasses you’re browsing, searching, and purchasing activities as you interact with our sites and apps. This information may include, but is not limited to, your IP address, mobile device numbers and identifiers, account information, web addresses of previously visited and subsequent sites, and information regarding your connection such as your device’s browser, operating system, platform type, and internet connection speed. This information is utilized for operational, performance measurement, and other business purposes, as well as to assist us in delivering more relevant M-Wireless marketing messages via our websites, non-M-Wireless websites, representatives, mail, email, or other M-Wireless services or devices. Additionally, this information is used to tailor the content displayed, manage advertisement frequency, and to enhance the relevance of advertisements to your interests. Furthermore, this information may be utilized to evaluate the effectiveness of our sites and help in navigating problems on our sites upon request. It is worth noting that certain M-Wireless   vendors may utilize cookies on our sites to facilitate the delivery of M-Wireless marketing messages as described above. In such cases, M-Wireless requires these vendors to provide consumers with the option to opt out of the use of their information for these purposes.

What Information You Provide

Upon initiation of communication with M-Wireless   for the purpose of obtaining information, the information you provide may be utilized to furnish you with information regarding M-Wireless services, programs, and offerings. The information submitted by you on our websites concerning your preferred location and other preferences may be employed to provide you with more relevant product recommendations, services, and special offers. M-Wireless   may also collect information from you upon your participation in surveys or other feedback mechanisms regarding our products or services, registration to receive news or public policy updates, or submission of a job application or grant request. Such information shall only be used for the purpose for which it was provided. Additionally, M-Wireless   may send emails or text messages communicating information regarding your account or products, services, marketing offers, or promotions that may be of interest to you. Upon opening a M-Wireless   email or clicking on links within said emails, we may collect and retain information to better tailor future communications to your interests. Please be advised that M-Wireless   will never solicit sensitive personal or account information via email.

Customer Proprietary Network Information (CPNI)

As a customer of M-Wireless services, you have the option to restrict the utilization and sharing of Customer Proprietary Network Information (CPNI) for M-Wireless marketing services that extend beyond the services currently in your possession. Notification regarding the use and sharing of CPNI and the available choices may be communicated through various means, such as your monthly billing statement, phone calls, text messages, contracts, or other suitable channels.

CPNI Notice

Customer Proprietary Network Information (CPNI) refers to information that is exclusively available to us as a result of our relationship with you, including details regarding the type, quantity, destination, technical configuration, location, and usage of the telecommunications and interconnected Voice over Internet Protocol (VoIP) services you obtain from us, as well as any associated billing information. The confidentiality of your CPNI is of utmost importance to us, and as per federal law, we have a legal obligation to protect it. We may share and utilize your CPNI within our affiliates and agents to offer you services beyond the ones you currently receive from us. If you prefer not to have your CPNI utilized for marketing purposes as described above, kindly notify us via email at: In the absence of a notification from you, we may use your CPNI for the aforementioned marketing purposes starting from thirty (30) days after the initial notification of this CPNI policy. Your preference will remain in effect until you notify us of a change in your selection. Your choice regarding the use of your CPNI will not impact the provision of any services you are currently receiving from us.

Security and Retention

M-Wireless   implements a range of technical, administrative, and physical measures to secure customer information and prevent unauthorized access, use, or disclosure. Our employees undergo training on privacy protection and the proper handling of customer information. Access to sensitive personally identifiable information is only granted to employees who have a valid business need for such access. Records containing sensitive information are kept for only as long as it is deemed necessary for business, accounting, tax, or legal purposes. While we are diligent in our efforts to protect customer information, it is impossible to guarantee complete security. M-Wireless has contingency plans in place to address incidents of unauthorized access to personal information. Should you become aware of any security issues, kindly notify us promptly by calling at <add number here>. We will work with you to address the situation.

Policy Updating

The right to modify this privacy policy is reserved by M-Wireless. Therefore, it is recommended to check this policy regularly for any updates. In the event that M-Wireless decides to utilize or reveal information that personally identifies you in a manner that significantly differs from the manner stated in our policy at the time of collecting said information, appropriate measures will be taken to provide you with the option to opt out of such usage or disclosure.

Contact Us

Our dedicated team is always available to assist you and address any inquiries regarding our Privacy Policy and privacy practices. If you have any suggestions or recommendations on how we can improve our privacy policy or practices, we welcome your feedback and encourage you to reach out to us.

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